pG
pregasen G
1 reviews | Active since Mar 2017
14 Jun 2021, 13:17
Traumatized customer
I went in to PNP acropolis mall in Phoenix about 3 weeks ago and the manager(CLAUDE KOOPEN) almost got physical with me he start screaming at me infront of his staff and other customers he embarrassed me infrony of my wife I phone the customer care and I am getting no help from them. I have called them about 7 times already I even explained the seriousness of the matter but I guess it is not a serious matter for them
Helpful (0)
Replies (5)0
Replies (5)
Pick n Pay's replyOfficial
14 Jun 2021, 13:45Hi Pregasen, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the lack in communication from our team and for the poor service experienced at this store. We have raised this as a complaint with our management team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply14 Jun 2021, 13:45
Official
Hi Pregasen, Thank you for reaching out to the Customer Care Team. Please accept our apologies for the lack in communication from our team and for the poor service experienced at this store. We have raised this as a complaint with our management team who will be in touch with you. Please refer to this reference number: *** should you need to follow up on the complaint. Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
pG
pregasen G's updateReviewer Update
14 Jun 2021, 16:52Good afternoon
I have been going back and front with apologies from the customer service but the thing is the wrong people are apologizing
I have been going back and front with apologies from the customer service but the thing is the wrong people are apologizing
pG
pregasen G's update14 Jun 2021, 16:52
Reviewer Update
Good afternoon
I have been going back and front with apologies from the customer service but the thing is the wrong people are apologizing
I have been going back and front with apologies from the customer service but the thing is the wrong people are apologizing
Pick n Pay's replyOfficial
14 Jun 2021, 16:57We do understand your frustration Pregasen.
Our Regional Team is busy attending to this complaint.
Our Regional Team is busy attending to this complaint.
Best regards,
Pick n Pay's reply14 Jun 2021, 16:57
Official
We do understand your frustration Pregasen.
Our Regional Team is busy attending to this complaint.
Our Regional Team is busy attending to this complaint.
Best regards,
pG
pregasen G's updateReviewer Update
15 Jun 2021, 08:41The owner of pnp called me last night he told to go into his storein the morning so I did for my embarrassment I endured they want me to forget everything because they gave me a R100 voucher and a some hug in a mug. Lol I'm not taking this matter easy
pG
pregasen G's update15 Jun 2021, 08:41
Reviewer Update
The owner of pnp called me last night he told to go into his storein the morning so I did for my embarrassment I endured they want me to forget everything because they gave me a R100 voucher and a some hug in a mug. Lol I'm not taking this matter easy
Pick n Pay's replyOfficial
15 Jun 2021, 10:31Hi Pregasen,
We appreciate your feedback and we are pleased to hear that you have been contacted by store management.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
We appreciate your feedback and we are pleased to hear that you have been contacted by store management.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply15 Jun 2021, 10:31
Official
Hi Pregasen,
We appreciate your feedback and we are pleased to hear that you have been contacted by store management.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
We appreciate your feedback and we are pleased to hear that you have been contacted by store management.
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below. Chat to us on WhatsApp: +***7Call us on : ***Email us on: *** Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00Thank you for allowing us the opportunity to have this resolved. Kind Regards,The Pick n Pay Team
Best regards,