Train your staff

Bad service from pick and pay maponya mall I returned a defy iron. I waited for more that 30 min waiting to be helped. Eventually the lady by the name of zinhle decided to come. She was so rude and started to explain the returns policy. I asked if she will be able to assist. She asked what wrong with the iron. I then told her it hust stopped working. She asked about the crust dirt on the iron I told her that iron does that. She then told me it's an external damage. She took the iron and told me that she has to do a reprint of the receipt I had at the time. She can't do it I have to go to where I bought the iron . I told her that no where in their policy it say I must return at the store I bought the iron. She took it then and told me I have to wait for 21 days. To my surprise the same iron was returned I saw it on the shelves meaning that this brand is faulty. So I want to know that pick and pay says I must wait for 21 days and not iron my clothes? R250 Is such a big amount that pick and pay will loose if they exchanged the iron. For me? So disappointed that this policy is used at maponya not Fourways Mall as they once exchanged the kettle I bought and they exchange on the spot, no hustles at all.