NK
Nurina K

1 reviews | Active since Jun 2011

04 Aug 2015, 15:32

Train your staff

I am disgusted with the lack of service i recieved from the manager at the Protea Centre PNP. Jeffrey needs to be trained how to deal with customers and staff need to be trained how to do their jobs. I was doing a bit of shopping and noticed that the handy andy was marked at R15.99 on special for a 750ml bottle. I took 2. when i got to the till point i was charged R20.99. I was not happy with this and after asking for a manager Jeffrey arrived after 20 odd minutes. He did not bother to assist me but rather insisted that i will be getting the packer to pay the difference as he made the mistake. he further argued that the barcodes did not match, now seriously are we expected to check prices, barcodes and product specifications when shopping? Pnp Brixton and specifically Jeffrey your service sucks!!!

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Aug 2015, 09:08
Official
Hello Nurina,

Thank you for taking the time to contact Pick n Pay and for raising your concerns

Please accept our apologies for any inconvenience caused, in respect of your poor shopping experiences at our store.

Your comments have been brought to the attention of senior management responsible who will contact you in due course to discuss this matter.

Yours Sincerely

Marise Brown

Ref Number : ***