Totally unacceptable bad service

I had a terrible experience today at pick n pay, I went there to collect a vivo crockery after last time early Aug being told they were out of stock. When I got there I was send from pillar to post, with staff giving me attitudes by showing no signs of urgency and don't care attitudes.Today I'm told that I was supposed to gave my details to be called since crockery were out of stock but to my suprise I'm hearing about it only today of which it wasn't even part of T& C, I remember last 2 people who assisted after being sent to 5 people who had no idea , Pertunia tried to help but she couldn't and Thulani showed up who they claimed to have information and who showed no interest to what I was saying even **** to say the end date for collection of crockery was the 18thAug of which it was no any where by T& C. all I needed was my vivo crockery, I wasn't asking for it since I did spend money to get those stamps.They were not doing me any favour by going there I required service.