TOTALLY FRUSTRATED - NO SERVICE - ONLINE ORDERS

Totally frustrated with your online service. You have completely inconvenienced me and left me purchase less.NO GROCERIES AND NO HELP 48HRS LATER. No customer service. Why back if you going to say you will log a complaint. We have contacted Pick and Pay,do something, take accountability and give a proper solution.The order was completed online, there should be record of it, Why do I have to redo the order because you do not know how to put proper processes in place. Why do you allow collection at Northgate via online if Northgate does not do orders? Why can't another store process my order as it's done online already? Why do I have to contact Pick and Pay to realise no one has done anything about my order. Where is the customer service? You should have contacted to me once the online order was received. Your online process is a big waste of time and all your staff only know how to say NO,we cant,sorry ,unable to. Do some training on problem solving and be solution driven. Give me feedback and a positive solution. I should be reimbursed for inconvenience caused and be given my order