TOTAL INCOMPETENCY

I placed an order at 16:27 by 17:00 my order was ready for driver's collection. However my order has not arrived and it is now 20:15. I called customer care twice and tried cancelling my order but the agent told me a driver has already collected and they can't cancel. I tried calling their call center and they are gone. So I am sitting with no order and both the store and call center are closed. This is absolutely disgusting. Please process my refund. I DO NOT WANT THE ORDER ANYMORE. DO NOT TRY AND DELIVER TOMORROW BECAUSE NO ONE WILL BE HOME