Total disappointment with Pick n Pay

In December 2022 I complained to the Pick n Pay Honey Junction store because a frozen pizza I purchased from them had been defrosted and refrozen, and there was black mold growing on it. As this was the second time this had happened (as I had to return two pizzas for the same problem in July 2022) I requested compensation for my travel expenses as well as the pizza replacement.

They replaced the pizza (as they did in July) but refused to compensate me for traveling all the way to their store, even though this was a repetitive problem with their freezers. They would also not comment on how safe their frozen products were if they refreeze them after they have thawed.

Prior to visiting them I tried phoning to request they deliver a replacement to me, but they repeatedly failed to answer their phone. I also complained on their Facebook page, but they didn't even acknowledge the complaint.

I then emailed a complaint to Pick n Pay "customer care" on 24/12/2022, but after many weeks, all they did was close my complaint!

I cannot believe that the Pick n Pay at Honey Junction would treat customers like this, even though we had been loyal for decades, ever since the store opened.

I am even more disappointed with Pick n Pay Head Office for ignoring this complaint, as we have been their customers for even longer than the time we have favored the Honey Junction store.

I now have an open complaint lodged with the Department Of Health.