1 reviews | Active since Feb 2018
Took money / no delivery
Placed an order last Wednesday and paid for delivery for Saturday between 10 and 11am. I paid for the order last Friday. Delivery never happened. After waiting 5 hours, I left and they arrived at 4pm when I wasn't home. I have since sent 4 emails, a Facebook PM, a public Facebook message and spent almost 2 hours trying to contact Customer Care... who have hung up on me twice!! Finally spoke to Customer Care, who said they have no idea where my order is. They promised to call back in 15 minutes... They never did!!! You have ****** my money, not delivered the product and offered ZERO COMMUNICATION. My order number is ********** 3!!! I want my order now or I will be laying a ***** charge against Pick n Pay.
Good day Kate Ruhrmund,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused. We tried calling you on *** but we could not reach you. If you have not received the order, please contact us on ***so we can assist.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua
Good day Kate Ruhrmund,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received and inconvenience caused. We tried calling you on *** but we could not reach you. If you have not received the order, please contact us on ***so we can assist.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Thabisile Macuacua