Too Lazy to Assist Customers

Last week I made a purchase at Pick n Pay in the Doringkloof mall. There were issues with vouchers and subsequently my Smart Shopper card went missing. I returned to the store and was assisted by a very friendly lady called Amanda who issued me with a new card but was unable to get in touch with the support team to transfer my existing points from the old card to the new card. She told me to come back in on any other day and they would gladly assist me to get the card activated correctly and get points transferred for me. I returned to the store on the 22nd December and asked for Amanda but she was not in. I explained to a gent by name of Michael my dilemma but he went into an entire explanation that I must use a landline and make the call myself to transfer the card points. As I am on holiday in the area and do not have access to a landline i tried explaining it to him but he appeared very reluctant - more interested in just leaning against the parcel counter being lazy by appearance. I am disappointed that Pick n Pay staff has such bad attitudes, surely I am a paying customer contributing to their wages. Not the first store with such bad attitude, but definitely the worst yet.