TM
Thembisile M

1 reviews | Active since Nov 2016

26 Sept 2023, 19:58

******* ******* to the core sies

I have lost all hope in this franchise they have caused my countless headaches and like a fool I keep going back . So I ordered baby formula, wipes, bread, bleach and yogurt for the stuff to be delivered they bring the wrong things with my order number on them . We are stuck with no formula for the night and morning until someone decides to do something right . When I called the help desk the manager has the nerve to tell me that they are closed at 6pm when the store closes way later then that if I had the time and no need would I have ordered the stuff no . They are a bunch of selfish , *********** individuals who don’t take accountability for their mistakes I can’t understand one incorrect item but the whole order that means someone is sleeping on the job I’ve had to drive out to get my sons formula elsewhere meaning I’ve spent more then I needed to petrol , airtime , money to get the stuff that they failed to deliver . I am beyond disgusted that these people are suppose to make sure we are getting the service that we pay for but no I am told to wait until their are ready as if I am borrowing the good or it’s a give away . BS

0
Replies (1)
TM
Thembisile M's update27 Sept 2023, 16:35
Reviewer Update
They are full of **** to say the least . To correct and order that was messed up by your *********** staff takes an entire day . 15 phone calls 10 emails down and no order . How useless can management be and yet these are the same people that need to lead . You have made me a fool for an entire 24hours . Every time it’s been escalated but no . If you are failing at service delivery then what do you have really the lack of urgency and efficiency is disgusting . You are just a bunch of *******. Since getting an order right takes more then 60 mins as per your so call asap that is just false advertising lying to consumers as if we are demanding hand downs