Title: Long-Time Loyal Customer Deeply Disappointed

I’ve been a loyal Pick n Pay customer since the store was first established, but lately the service and quality have really gone downhill. Almost every order has issues — products expiring the same or next day, broken eggs, and fruit and vegetables that aren’t fresh.

The out-of-stock situation is also out of control. Basic items are often unavailable, and substitutions are rarely suitable.

Today, one of the two Otima 1.5L jugs I ordered arrived chipped. Are staff trained to check freshness, expiry dates, and defects as they would for themselves? It doesn’t seem so.

After decades of loyalty, this is unacceptable. I hope Pick n Pay takes this seriously — customers deserve better quality control, stock management, and follow-up.