CL
Chadlee L

1 reviews | Active since Aug 2018

30 Nov 2019, 11:03

Tired of Marathon in store to find help or assistance

Im exhausted, Ran around the whole Picknpay Brackenfell looking for a person to assist me, finally got told i can ask Waleed for assistance. After 10 mins of waiting i had to go on an adventure to hunt and find Waleed myself. Eventually got to Waleed and when i asked him if he can assist me with what I needed, he simply told me he doesn't know if he has the products and i should go ask someone else. I mean there was no effort or slight notion even to try and assist me. What kind of manager is that? I would expect it of Staff but a manager of a store? Disgusting. I put all the effort in to find him for assistance and i got shunted and had to run around to find my own way and sort myself out. Picknpay please check who you appoint as managers, they should be better and an example to their staff. I as a customer should not have to do a marathon in store to get even a little assistance.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Dec 2019, 08:54
Official
Good day Chadlee Leroux, 
 
Thank you for taking the time to address your concerns with us. 
 
Kindly accept our apologies for the inconvenience caused, we are busy addressing this with our management team. 
 
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards, 
Pick n Pay Team