AR
Andrea R
1 reviews | Active since Aug 2013
14 May 2019, 07:01
TIRED OF FIGHTING WITH EVA AND PICK N PAY TO ALLOCATE TWO INSTALLMENTS FOR MAY 2019
CAN I PLEASE HAVE A STATEMENT INDICATING THAT YOU HAVE ALLOCATED THE S300 TO MY ACCOUNT. AND I MADE A PAYMENT OF R165 ON THE 12TH MAY AND THAT HAS NOT BEEN REFLECTED YET????? IT IS STILL SAYING I OWE R165 ON MY PICK N PAY APP. HOW CAN I STILL OWE R165 OF I HAVE PAID A TOTAL OF R465 VIA EFT AND DIRECTLY AT THE TILL? PLEASE I AM GETTING VERY SICK OF THIS NOW. I EMAILED THE PROOF THAT I PAID R165 ON THE 12TH MAY DO RCS AND PICK N PAY'S EMAIL ADDREDD GIVEN. FIX THIS AND SEND ME A UPDATE STATEMENT PLEASE.
Helpful (0)
Replies (1)0
Replies (1)
Pick n Pay's replyOfficial
14 May 2019, 10:42Hi Andrea,
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have contacted our Store Account Division and have been advised as per below.
Depending on the payment method used your balances can take anything from 48 hours or 4-5 working days to reflect.
EFT payments takes 4-5 working days to update.Should payment be done before the 12th of the month the new balance will reflect on the current months statement however if the payment is done on the 12th or after the 12th the balances/payments will reflect in the following months statement
The quickest method of payment would be to swipe your card in store to make a payment, this method of payment updates within 48 hours.
We have escalated your complaint to our Store Card Division for them to contact you directly.
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have contacted our Store Account Division and have been advised as per below.
Depending on the payment method used your balances can take anything from 48 hours or 4-5 working days to reflect.
EFT payments takes 4-5 working days to update.Should payment be done before the 12th of the month the new balance will reflect on the current months statement however if the payment is done on the 12th or after the 12th the balances/payments will reflect in the following months statement
The quickest method of payment would be to swipe your card in store to make a payment, this method of payment updates within 48 hours.
We have escalated your complaint to our Store Card Division for them to contact you directly.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team
Pick n Pay's reply14 May 2019, 10:42
Official
Hi Andrea,
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have contacted our Store Account Division and have been advised as per below.
Depending on the payment method used your balances can take anything from 48 hours or 4-5 working days to reflect.
EFT payments takes 4-5 working days to update.Should payment be done before the 12th of the month the new balance will reflect on the current months statement however if the payment is done on the 12th or after the 12th the balances/payments will reflect in the following months statement
The quickest method of payment would be to swipe your card in store to make a payment, this method of payment updates within 48 hours.
We have escalated your complaint to our Store Card Division for them to contact you directly.
Thanks for taking the time to write to us and for choosing Pick n Pay.
We have contacted our Store Account Division and have been advised as per below.
Depending on the payment method used your balances can take anything from 48 hours or 4-5 working days to reflect.
EFT payments takes 4-5 working days to update.Should payment be done before the 12th of the month the new balance will reflect on the current months statement however if the payment is done on the 12th or after the 12th the balances/payments will reflect in the following months statement
The quickest method of payment would be to swipe your card in store to make a payment, this method of payment updates within 48 hours.
We have escalated your complaint to our Store Card Division for them to contact you directly.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
The Pick n Pay Team
The Pick n Pay Team