Tired of bad service over and over again...

Okay..... So this is my story again.... Hi again

Hoop you are well

I don't understand why I have to struggle so much with you're branches to do a exchange..

You're stores have a special 2 for R100 on leggings. I bought one pair. When I got home, I saw tHe one legging is knee high and not a long legging. But it was at the same area.

I went today to the Middelburg Mall, I took a long legging. When I got to the cashier she called properly the assistant manager. I was inform I had to pay R20 in so the special was going to cost me R120. The guy told me I paid R39.99 for the one legging. The other legging was R59.99 According to me R59.99 + R39.99 gives you R100. Seriously???? I showed him on the slip. He showed me the two amounts and that I must pay in R20. So he doesn't know you need to override the price to R39.95

I told them they are exactly doing what midwater did to me. I ask for the manager, he went out. I ask the lady she must ask him to phone me. That was 12:30 it's now 16:30. So they didn't give him my number.

You know petrol is expensive. Going up and down wasting my time and petrol just to receive the worst customer service ever. I am a single mother her father passed on. Now I must waste petrol up and down, money I could have used for winter cloths for my child. At this stage I refuse to buy from Midwater.. And it looks like the mall also. I even feel like giving the stuff back what I bought and support pep or jet. This really can't go on. Is this guys not properly trained in customer service?

At work I tell my people you're guys special and the prices on the cloths. But I am going to stop that from now on..

I hope to hear from you..

Attach is the slip and the leggings

This was send the 18 April to the area manager.. got a email back to say he is on leave until the 18 of April.. well I think he is still. Until today 04/05 no reply... I send a complaint via customer service on 23/04 they got back to me on 27/04. They would send to store to come in contact with me.. until today nothing.. I really admire the Manager of the mall, how the store looks and his customer service. But now??? I can't believe this is how the customer service is going around in they're stores.. and the area manager???? Everytime it's petrol going up and down... They don't care do they?