Time to change the management at this store!

I want somebody from Head Office to phone me - I am to angry to write my story and if the customer service continues like everyone is complaining , I dont think I should waste my time to write of the staff incompetence at this store - that being the store manager who has failed to phone me back 3x, Rati who said he would follow up 4 days ago, Peter who went missing in action after the weekend and the customer service lady Anni who decides to phone me today to tell me there is stuff on the table at less 60% - get knotted all of you !! Where were you all in the first week of January when I first started to enquire on the goods I wanted which has now been sold!!!