FV
Fikile V
1 reviews | Active since Sept 2018
02 Sept 2019, 20:06
Tidimallo BAD SERVICE
Was at Pick n Pay Maponya Mall. Assisted my Tidimallo well 1st the was no greeting just asked if we want a plastic didn't get bothered While paying we showed her the smart shopper via phone.,she said she cant help us as that needs authorization. I was at liquor store the other day same app they assisted. YEs it was late store was already closed but I believe that you treat your last customer like your 1st. If authourazation was needed she was supposed to call 4it.i thought pick n pay liquor n shop work on the same system
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Pick n Pay's replyOfficial
03 Sept 2019, 11:13Good day Fikile Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service experienced. We are busy addressing this with management & correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team
Pick n Pay's reply03 Sept 2019, 11:13
Official
Good day Fikile Thank you for taking the time to address your concerns with us. Kindly accept our apologies for the bad service experienced. We are busy addressing this with management & correspondence to your complaint will be done via this team. We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. Kind Regards, Pick n Pay Team