ticket refund

i bought a one way ticket for my wife from France to Or Tambo on the 4th march unfortunately the check in desk at in France did not allow her to travel she was told that she must have bought a return ticket back we called pick&pay help line to help us resolve the issue but no one answered our calls, after cancelling her flight the next morning i went to pick & pay to ask them to book me another flight and yes ill pay for the returning flight back i was told the cant do that my only option is to buy a new ticket the wait for my refund that will take 8weeks.

8 weeks passed and we i call one the agent will put the phone down or just let us stay on the line at times for more than 45minutes. went back the the store they still did the same thing even when we call the flight site with the manager of the store

after few attempts with writing emails too pick&pay customer adviser called me and assured us the matter will be resolved soon, after waiting for almost 4 months got an email with just one line saying can they please have my banking details so the will give me my refund R750 ...

is this a joke? thats the money i used to drive and called the not even ...we apologise for any incontinence caused or explaining to me what or why all this happen nothing really??

i want my money