Three rivers Pick a Pay that don't know how to sort a very simple transaction

I suggest that you put in stars that's below 1 star to be in negative and also in a other color I think then people will become more aware of negative businesses. I bought some goods at Pick an pay three rivers 29 October 2020 where my card decline twice and it was on their side and say this machine do that from time to time I suggest to withdrawn the money from the absa atm inside three rivers pick a pay. So just after I pay for my goods cash I receive it that the amount wasn't declined it went of my bank account I show it to the one at the counter I went to the office where both tell me its OK it will be reversed in my account so I wait till 31 Oct so I went to the MANAGER and that was how I was handled my slips that was declined my slip that I pay cash for and the amount on my bank that still went off. They say they need bank statements from me that is OK but didn't tell me that on Thursday and I have a bankstatement on my phone ask to print or the email where I can send it too but no way that they will help me. So tell me a company like pick and pay and world with technology they have no printer or no emailadress that they use????? So I was standing in the queue then come with book that we have to call and say no they can only help me in weekdays, so now 1.it wasn't my fault there's a problem with their card machines 2 it brings me under false impression that it will be reversed 3 I stay on farm and working during weekdays now I have to take off to come and try sort out 4 so with this in mind that happens with everytime on this incident what will the chances be it will be sorted when I come during weekday if they don't want to help or assist