EM
Esmerelda M
1 reviews | Active since Mar 2024
04 Mar 2024, 20:16
This not not expectable
I bought groceries online to this pick n pay I waited for my order the order never arrived until to 4/03/2024 the order was placed 3/03/24 at 3h45 when I call the pick I'm told I must email they are aware that the driver is not delivering as accept while I have send them four email and there was no response, I ordered food mean I need to eat this is not expectable if they know the problem with the driver why is he still making deliverys to customer it means they don't care about their customers
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Pick n Pay's replyOfficial
05 Mar 2024, 15:28Hello Esmerelda,
Thank you for reaching out to Pick n Pay Customer Care team.
Kindly advise if you placed the order via our ASAP app or the website, please provide us with the order number as well, as well as letting us know if your order has been delivered so we may escalate accordingly
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
Kindly advise if you placed the order via our ASAP app or the website, please provide us with the order number as well, as well as letting us know if your order has been delivered so we may escalate accordingly
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,
Pick n Pay's reply05 Mar 2024, 15:28
Official
Hello Esmerelda,
Thank you for reaching out to Pick n Pay Customer Care team.
Kindly advise if you placed the order via our ASAP app or the website, please provide us with the order number as well, as well as letting us know if your order has been delivered so we may escalate accordingly
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Thank you for reaching out to Pick n Pay Customer Care team.
Kindly advise if you placed the order via our ASAP app or the website, please provide us with the order number as well, as well as letting us know if your order has been delivered so we may escalate accordingly
Should you have any further questions or queries please feel free to give us a call on the number below, alternatively chat to us on WhatsApp, see how to add us as a contact below: WhatsApp: *** - https://wa.me/message/ELYYSEKVSHNBJ1 Call us on: ***. Email us on: *** Operating Times: Monday - Saturday 08:00-17:00 / Sun & public holidays: 09:00-17:00. Thank you for choosing Pick n Pay. Kind Regards,
The Pick and Pay Team
Best regards,