1 reviews | Active since Jan 2018
This is the 2nd time I have to complain
Sent: 12 February 2018 10:29 To: ********** Subject: RE: Order No. ********** 9
Good morning, I received my order on 10/02/2018 at 14 20.......2 hours 20 min late. My order came to R647 34 but the previous day an amount of R723 52 was debited to my account, please rectify this immediately. Potatoes and onions were not supp****, I fail to see how a supermarket can be out of stock of these items on a Saturday. I sent this email 12th February and still I have not had a reply
Good day Sandra,
Thank you for choosing Pick n Pay and your recent online order.
We have done an investigation in to your order and report as follows:
The final amount requested for your online order was R647.34.
The amount reserved for your order and final amount requested may be different due to items being out of stock.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen
Good day Sandra,
Thank you for choosing Pick n Pay and your recent online order.
We have done an investigation in to your order and report as follows:
The final amount requested for your online order was R647.34.
The amount reserved for your order and final amount requested may be different due to items being out of stock.
Please contact your bank and request them to release the excess reservation amount to you as this amount is not held by Pick n Pay but is with your bank.
Please feel free to find out more about reserved funds here. >>> https://www.pnp.co.za/pnpstorefront/pnp/en/faq
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Anwar Mooideen