This is straight note to pnp

My 86 year old neighbour just shopped at pick n pay Lakeside. Which she has done for many years. Upon paying w card at the card machine the cashier said oh I'm sorry your card has been swallowed. She rep**** that's not possible and cashier said only joking. My friend suggested your cashier shouldn't make jokes like that to an 86 year old. Quite right. But I'm suggesting your cashiers don't make jokes like that all. I pray every time I buy food my card won't get declined, and so does most most of the country. I suggest your cashiers be trained to nod and smile take the payment and move the queue along.