JB
Justine B

1 reviews | Active since Jun 2019

04 Jun 2019, 14:30

Third time I have bough chicken from Pick n Pay Glengarry and it was rotten the next day!

I do all my grocery shopping at Pick n Pay Glen Garry and this is the third time that I bought chicken during the day, kept it in the fridge to cook the following evening and it was off.

The first time I bought the Pick n Pay brand chicken the following day it was stinking in the fridge. I took it back and received a refund. The following month I decided that it was a once off thing and bought the Pick n Pay brand again and guess what it was green the next day! I took it back and got a refund and will never buy Pick n Pay brand chicken again.

On Saturday I purchased Country Fair chicken and wanted to prepare it on Monday morning and it was green! I have now received a refund but this is totally ridiculous and disgusting. I checked today and most of the chicken sale by date is today and some even yesterday, come on Pick n Pay get your act together and make sure that your products are fresh.

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Replies (1)
Pick n Pay
Pick n Pay's reply04 Jun 2019, 17:58
Official
Good day  Justine, 

Thank you for choosing Pick n Pay. 
 
Please accept our apologies for the delay in response and any inconveniences caused to you. 
 
We view this incident in a very serious light, we are busy addressing this with our management team. 

Your reference number is ***.
 
We value you as a Pick n Pay customer and are committed to improve continually on our service levels. 
 
Kind regards,
The Pick n Pay Team