1 reviews | Active since Apr 2017

05 Apr 2017, 13:15

thieving, glass advertising and just rude

<p>I wen to pick n pay did my shopping because the savings draw you in. I got to the till and to find the "savings" were not savings,which shows the false advertising there were eet sum more biscuits 2 for 20 rand which seems good, when I ask them to void it I get such attitude and the lady starts talking Zulu to her mate, I then see they've charged me for it which is fine it's 20 rand but they didn't even give me the biscuits and still had attitude and the audacity to ***** my money, I then ask for assistance and had to wait and extra 15 mins. The lady assisting also gave me attitude and slapped down my slip on the counter. My family and I have spent spent lot of money there over the years but I WILL NEVER SHOP AT PICK N PAY AGAIN!!</p>

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Replies (1)
Pick n Pay
Pick n Pay's reply05 Apr 2017, 13:37
Official

Good day Sarah,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas