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I posted a complaint on 11 Jan 2018 regarding pathetic service from Pick n Pay online shopping. A lady by the name of Vanitha Venketas called me the following day and was most sincere in her apologies regarding the horrific experience I had had. She assured me someone would be in contact to either reimburse me with the money I'd been charged for items that I did not receive or delivery of the goods. It is now a week later & still no contact. I have once again spent 30 minutes holding for their online call centre, which I am now convinced that nobody actually works at because the "call centre" does not answer calls?!?! I want my money back or the goods they failed to deliver. I can honesty say to anyone considering online shopping .... don't do it or maybe a more realistic suggestion is, don't do it through Pick n Pay. They are *****ing from us as customers by charging us for items they do not deliver. It is then impossible to reach anyone to get your refund or goods. I can not believe that a group as big as Pick n Pay gets away with it & yet it seems they do!!!!!!