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Pik N Pay Steeledale, , went in on Christmas day, Bought several items, a bag of parrot food was damaged so my son took the bag and exchanged it, on returning to the till we put it down so the packer could put it in one of the bags, we paid and left. on returning home we found it had not been packed. Today we returned to the store, firstly they refused to call management and proceeded to give my slip to security. Security returned in a few minutes telling us we where mistaken as they watched the security footage. I requested that they show me the footage where we supposedly took the item and left the store, they refused. I would like the footage emailed to me. the cashier was Debra Fisher Date was 25/12/2019 @ 10:10 barcode no on the bottom of the receipt *** (**** ***.12.19 10:10) Shadrack was the security official assisting and truly an ****hole very blunt and abrupt