They let the ******* go after they took my wife's cellphone right in front of here eyes

<p>We were shopping at Cresta mall on Saturday evening and my wife went to Pick ’N Pay Clothing, she put her cellphone in the pram pocket right in front of here so she can hear it when I call, a woman came from behind and dropped clothes from hangers on the pram picked them up with the phone and handed to her pregnant friend.</p> <p>My wife saw them taking the phone and she started screaming, the first woman handed her phone to my wife and told her to call her missing phone to make sure she didn’t take it, but my wife phoned me instead to come to the store then I found that her phone still ringing when I call so I asked mall security to join shop security and not allow them to leave till we find the phone.</p> <p>One of the staff searched them twice and didn’t find the phone on them, I was shouting and screaming that they maybe hid it somewhere and if they leave we’ll never find it, security guard wrote down the pregnant woman’s name and the phone number (**** of course) and let them go.</p> <p>I went with one on the security guards to control room, and they helped me by checking the footage from the camera outside the store and they found that there were three not two as we thought.</p> <p>We went back to the store and told the guy who is checking the camera footage inside the store about the third one with gray round hat, then he found that the pregnant woman put the phone on a shelf and then the third ***** took it.</p> <p> </p> <p>We feel so frustrated and disappointed with how this instance was handled, they stole my wife’s phone right in front of her eyes and we handed them to store and mall security but then they just let them go before checking the camera footage or taking them to control room to investigate.</p> <p>I also want to mention the emotional damage and how my wife is crying all the time because of all kids’ memories and thousands of videos and photos that gone with the phone, and how we felt helpless in that situation as the phone was ringing and there was a chance to find it but we got no help or support.</p> <p> </p> <p>I opened a case with the police and shared the case number with mall security, I expected Pick ‘N Pay management or Cresta Mall management to follow up with me and show their support but I was wrong as they don’t care.</p> <p> </p> <p>Note: I phoned store manager yesterday afternoon as the security company were supposed to check the camera footage and give their formal report, but after that she is not answering my calls.</p>