AM
Annabelle M

1 reviews | Active since May 2016

23 Apr 2018, 06:43

Their security labelled me a theif

So i went in on Friday late at the park station pick n pay to buy few things for the weekend. When i got to the door the security guy wanted me to give him the little packet i had. I told him its fish n chips n russian to which he responded so! I asked him u wanna touch my food with ur hands he said yes u people *****. One the packet was a size of my hand so even if us people ***** wat was gonna fit in there two i do not appreciate being label a *****. I have never in my life stole so where does pick n pay get off hiring staff that judge customers? I refuse to be labelled anything worse a *****. I demand an apology from the guy who labelled me a ***** just because he wanted to lay his hands on my food in the name of putting sellotape. Sorry i am not a ***** nor do a resemble one. I am not responsible for pick n pay's botched security system so i do not in one bit appreciate the insult i got on Friday night

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Replies (2)
Pick n Pay
Pick n Pay's reply23 Apr 2018, 09:06
Official

Good day Annabelle,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at The Bridge store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas

Pick n Pay
Pick n Pay's reply23 Apr 2018, 09:06
Official

Good day Annabelle,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at The Bridge store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We are busy addressing this with our management team.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas