Their prices are deceiving customers
<p>I went to Pick 'n Pay Loch Logan, Bloemfontein on Sunday (02 Apr 2017) to do my groceries as usual, they had a sale whereby you can buy any 2 X 100 ml ASSORTED PnP spices and herbs for R20, excluding the specified spices. I wasted my good 3 minutes choosing spices i want carefully as I didn't want suprises when i get to the till. When i get to the till only 2 spices where R20, i was charged the normal price for thhe other two. since i realised this when going through my slip after the transaction was complete. the shift supervisor said they will refund me and resell the spices to me again. during this process, when they scanned the spices, the system still didn't give me the discount as promised in the sale pamplet. Who's problem was this?, mine?, pick n pay pricing system? or the person who should ensure that customers get what they are promised?. I was told that, since the system doesn't give discount as it waas suppose to, there is nothing that they can do. I wanted to see the store manager, however, pity me I had limited time as i had to be home by 14:00 pm and it was 13:50 already (after spending +/- 15 minutes with the refund and rescannning of the goods). I felt that I was decieved as a customer as I was made to believe that I can get 4 pnp spices for R40, this is totally unacceptable and unprofessional. All I'm asking is to get those 4 spices (100 ml paprika, cinamon, garlic salt and grounded ******) for R40 as promised by Pick 'n Pay and all of them where not under the list of excluded spices. </p>
Good day Mampho,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Good day Mampho,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for the bad service received.
We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.
Kind regards,
Vanitha Venketas
Dear Vanitha, I will surely accept your apologies if the store do right by me as a customer, I wasted my precious time trying to resolve this issue, but still I'm not happy as I didn't get what the store has promised me and even worse advertised. It's not the first time this happens at this store, especially with the spices. The was once a Robertsons refill spices promotion, and when I got to the till, the pricing was totally different, but this incidence was solved as the supervisor did the over-ride and I got the spices with the promised price.
Dear Vanitha, I will surely accept your apologies if the store do right by me as a customer, I wasted my precious time trying to resolve this issue, but still I'm not happy as I didn't get what the store has promised me and even worse advertised. It's not the first time this happens at this store, especially with the spices. The was once a Robertsons refill spices promotion, and when I got to the till, the pricing was totally different, but this incidence was solved as the supervisor did the over-ride and I got the spices with the promised price.
Thanks to the Loch Logan Pick n Pay assistant manager and Lilly for resolving my issue and ensuring that I'm a happy customer at the end.
Thanks to the Loch Logan Pick n Pay assistant manager and Lilly for resolving my issue and ensuring that I'm a happy customer at the end.
