mG
marcus G

1 reviews | Active since Apr 2014

31 Jul 2017, 13:30

Their home brand rolls

<p>I am a frequent purchaser of the pnp home brand rolls (6 in a pack).</p> <p> </p> <p>However for the last few weeks, i have been purchasing these rolls and they are stale as hell. Yesterday i had reported this issue to bakery supervisor, who clearly had no interest or empathy and doing something. He just said i dont know its come from our DC and we have to just sell it. </p> <p> </p> <p>This is not the type of customer excellence or behaviour i for one would tolerate from such a huge brand. </p> <p> </p> <p>As such, please pick 'n pay, can you check with your dc where these rolls are coming from and why is getting stale. </p> <p> </p> <p>Choose quality and not quantity. </p>

0
Replies (1)
Pick n Pay
Pick n Pay's reply31 Jul 2017, 18:08
Official

Good day Marcus,

Thank you for taking the time to address your concerns with us.

Please accept our apologies for the poor product quality. We are addressing your concerns with our Team.

We value you as a Pick n Pay customer and welcome your feedback to improve our services.

Kind regards

Vanitha Venketas