Theft by pick n pay

I placed an order on 3rd February 2022 from pick n pay clothing online, with their delivery time being 3-5 working days. I recieved no delivery or feedback on the order and contacted customer care on 10th February where micayla Williams said she would escalate and get back to me this was to no avail as nothing was being done thereafter I emailed her again on numerous occasions where she said it was being dealt with but nothing was coming of it. After many calls accumulating to over 90 minutes on hold and no response I requested a refund with immediate effect and that a call centre team leader contact me. I was then contacted telephonically and via email by Adrian louw who said that a refund request was logged and their refunds go out weekly and it would be done by the 26th February which it never was. It is now March the 1st and I've called and messaged Adrian on the 28th feb he does not respond and everyone I speak to keeps putting me on hold or transferring the call till it eventually cuts off. I want a full refund and reimbur*****t from pick n pay or theft charges will be filed.