Theft at the till points!

On the 25th of September I visited the Liberty Promenade store . Everytime Pnp has promotions at month end, you need to go through your till slip with a fine eye as the combos do not go off automatically. This is extremely frustrating and time consuming. I called the customer care line, I was advised I need to go to the store to have it fixed. The store eventually called and said they will fix it. NO explanation, they did not even know HOW much to refund! No one has been in contact subsequently. I have also noticed no response on your social media pages. Is Customer service non-existant for PNP??? Why do customers have a responsibility to check that the system is not ripping us off????? This is ridiculous and THEFT in the greater scheme of things.

Fix your systems!!