Theft and dismal customer service. Unprofessional, ********.

I am disgusted in the absolutely pathetic and rude sp called customer service I have received. Firstly debit my account 3 separate times for the same order then instead of reversing the extra 2 they add to wallet which I must withdraw an wait 5 days for. Which I do then 5 days later somehow they only start the 5bay process to return funds they should never have had in the first place. I ask to speak with asap supervisor Randon 11 am on Friday 3 December 2022 which I'm told he will call in 30 min. 3 hours later no call. Next morning still no call speak to Gerhard at 8am on 03 December and he says manager again will call in 30min as he isn't at work yet. 5 hours later at 1pm I call Ranigan is now at lunch unable to help told will call in 30min. 2 hours later I call again an extremely rude Nomiso answers and wastes my time only to tell me now managers are in a meeting. Yet she should be working under supervision. An now again still waiting on call promised by Rwandan to get my own money that they actually should in no way have had any right taking from me in the first place and absolutely no effort to fix thier mistake rather just waste my time withhold my money and now actually it is causing me harm. Costed me almost double that I will now be expecting back also from pick an pay for *****ing my money and withholding it from me. Fix your customer service up!!!