The WORST service I have ever experienced!!!

Never have I experienced such BAD service from a place before in my life! This is probably the 3rd time I have had to write a review for PnP in a short time, because their customer service is that bad! I have asked them one simple question, and all I require is a yes or a no from their customer service, but they cannot do that. The staff members in store are a heck of a lot more helpful than customer service online. I have lost count with how many emails I have sent to PnP and they do not reply to you - I know because that is the issue I am having currently - it is almost like they take your complaint and put it in a shredder and not even bother to communicate properly. I have an issue with a product that is on special (even now) and all I want to know is if I will experience a the same technical issue. But they cannot even bother to answer that simple question. When PnP replies on here with "we apologize" - they are not sorry. Why? They do not answer your questions properly and my question I have asked for, well, it is going onto almost 6 months already and PnP cannot bother to answer my question. And I also get the generic "we will escalate this issue" which just translate to they do not want to answer your question. Sure a staff member helped me, but it did not solve the issue and PnP was like "hey, the matter's resolved" when it clearly wasn't. How is a matter resolved when a staff member has to go through sooo much trouble to get the discount for smart shoppers, and the customer service thinks this is resolved? Clearly, it is not. Going to social media does not help as they do not even bother to answer you. My advice to you? If the staff in store can help you, do that instead because the customer service is THE WORST ever! And I have had bad service elsewhere, so to say PnP is the worst is really something, considering they are a huge popular name. What should PnP do in the future? Actually answer their customer's queries on the same day the customer sends an email. I had an issue with another company and guess what? They sorted the issue out in 2 days. Pick n Pay? Almost 6 now and yet the communication is so, so bad! Please do better Pick n Pay, and actually help customers.