The Worst Service By PicknPay Home and DPD

I made a purchase on the PicknPay Home website on the 18th December 2023 which was a Monday, they promise to deliver products within 2-5 working days and yet here I am on the 30th of December still without my order. A driver from DPD, their courier partner, called me on the 28th to confirm if I was available for delivery of which I wasn’t but I had to avail myself so that I could finally get my package. I waited and waited the entire day from the time they called at 07:55am till 06:00pm when I just gave up. I’ve gone through all channels to track my order myself with no help from either PicknPay nor the Delivery Company DPD. I contacted both PicknPay Online and DPD and PnP just referred me to DPD and the person who I spoke to from DPD told me that my package was out for delivery on Thursday the 28th and that there was no way of them assisting me further because the driver still has my package and they can’t give me his contact details and they can’t contact the driver either. The service has been so far the worst I’ve experienced with any e-commerce company. There is zero help from their consultants and they’ve completely wasted my time and the money I spent on airtime calling them. Neither company has communicated anything with me and I had to run after them and get answers. What’s even more sad is that I was looking forward to using the item I ordered a week ago already. If it was possible to give you no stars at all I would have.