The Worst serivce

Good day on April the 27th i was in southgate mall, wereby i bought a thermal flask , to my surprise when i got home with it I realized that the lid was faulty, so l then took it to carlton centre pick n pay to have it refunded , the shock off my life the service that i got there was absoutly disgusting end very unpleasent , l went to one off the cashiers ladies to assist me hence she was not wearing a name badge to tell her about my problem as i showed her the problem end the proof off purchase, she then asked me to go end speak to her manager , when she came back she told me that she spike to her manager end that there was no way they can refund me my money back since they dont have that particuler flask in the store , l then asked to speak to the manger she went to fetch her of which it too her 4 mins to get her from the office , when the manger arrived she greeted me and got straight to the point to tell me that sge cant assist me with that product henxe thier store is not catagorised for it , l then got angry end asked her how is it my problem cause i do have proof to show that l bought the product in one off thier other stores she then gave me a stupid reason about how Pick n Pay was now devided into two groups afterwards , she started to call pick nPay south gate but there was no response end she called pick in pay rosebank to see if l can refund the flask there as l was on my way to work , the runner run that she gave me end her collegleaues on the phone end sales floor was very stupid end very low off them as a store end a business , finaly some guy who works there then decides that he will take the flask back to southgate mall to have it refunded end give me my money frustrated as i was i told him he can do that but i wont wait for him as i was on my way to work , he then told me to leave my details at the back off the slip end he will send me my refund money via tyme back , i agreed end left the store since it took me it 45 mins to have issue resolved when i got to work he then called me to say he will then deposite my money , mind u i paid 219 for the flask but i was refunded 213 , now im very upset end dissapoibted about the level off service tha i got from pick N Pay as a store end a business to me as a consumer i found thier business etihics very dissapointing end I would very much like for Hello Peter to inform any divisional or regional off that area to look into this matter cause im really not impressed about the level off service i got about a mere refund but as pick n pay is that how they treat thier customers .its very disturbing honestly .