The worst experience with Pick n Pay

I recently had an incredibly frustrating experience with the PNP ASAP app. After placing an order, the app claimed they hadn't received the funds and subsequently canceled my order. Despite sending numerous emails and spending a total of 23 minutes and 17 seconds on the phone with their support over two days, my issue remains unresolved.

Even after speaking with Nicole in their support department, who appeared to be attempting to assist, the problem persists. The support on rep**** this morning after having sent the first email to them on the 13th of January 2024 at around 12:34, the suggestion was to contact my bank to release pending funds turned out to be futile. Contrary to their initial claim, my bank confirmed that the funds were indeed received by PNP ASAP. Now, I'm informed that a refund is being processed, but it will take an exasperating 7-14 working days.

This experience has left me frustrated and dissatisfied with the app's customer service and payment processing system. The lack of clarity and the prolonged resolution process have seriously tarnished my opinion of PNP ASAP

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