The worst experience ever

I’ve used their online services 10 times before the past Friday and normally when an item is unavailable it is removed and a credit before or after delivery. This time I received 26 items minus the most important being a 5 kg braai pack and after I lodged a query on Friday no one came back to me. I had to call and find a gentleman by the name of Ameer who seemed helpful at first until I demanded a service of credit or delivery ASAP( as per your new delivery logo) but was told this request would take 3-5 working days. When I told him I couldn’t as I didn’t have any money to replace the item he said he was turning the funds into points immediately and put me on hold for over 10 minutes until I hung up and called again and found his colleague while he happened to be talking about me in the background saying I was unreasonable I can go ahead and starve.