The worse shop for online orders ever! Don't rely on pick n pay asap

If you look at the history of my card you will find that I am a loyal customer, although it might not bother you because losing 1 customer means nothing.

But here's the deal. I ordered a few items on Friday from pick n pay asap, it arrived at a nice time too. (It was cremora, coffee, Vaseline and lotion) things that was supposed to be sent today (2022-12-05) for a poor family. When I opened the bag on Monday before sending I come to find it's ham, sour cream and a bag of potatoes.

Now imagine my disappointment, I can not send the parcel as promised because this is not at all what I ordered and because I assumed it was my things I knew that nothing needed a fridge it was basically went off. Besides this.

I am a Muslim, in no way would I ever bring bacon,ham or pork in my home it is highly against our beliefs (a well known fact).

Do at 9 am I call support and log a complaint and they mark it as urgent and promise to get it sorted asap. Hours pass by and nothing so I call back extremely frustrated now because I still have pork in my home and I would rather throw it away. And they promise to get it sorted. Fair and well a bike came and collected the wrong order. Waited hours again called back and was promised again it would be here in under an hour. Imagine my surprise when almost 4 hours later still nothing.

I asked the family to please wait the day I guaranteed them that they would get their things by Tuesday morning. I mean I assumed that since pnp made the mistake it would be rectified as soon as possible. But imagine my surprise at 19:00 still nothing was communicated or delivered. Should I again make a call to ask in a hope something will come from it. What an inconvenience!!!!! Imagine my surprise when the order said delivered but the next day still nothing!!!