Hellopeter
Share Your Experience
JK
Jennifer K

1 reviews | Active since Dec 2017

19 Jul 2018, 19:18

The Tortilla Corn chips Sweet Chilli flavour and Pick n pay chips

The Tortilla Corn chips Sweet Chilli flavour and Pick n pay chips

We have purchased these chips a few times and have been very happy with the amazing flavour. However when we opened the packet today (19 July 2018) the chips were broken into very small pieces and the flavouring on the chips tasted burnt and horrible and the chips themselves were horribly burnt.

We have had problems with the pick n pay brand of chips in general, either they are burnt, tasteless or oily

Not very impressed with these and not sure if i would want to purchase these again

Kind Regards Jennifer

0
Replies (4)
Pick n Pay
Pick n Pay's reply20 Jul 2018, 09:11
Official

Good day Jennifer

Thank you for taking the time to address your concerns with us. Please accept our apologies for the poor product quality.

We are addressing your concerns with our Corporate Brands Team. An email has been sent to you from our team requesting more information.

Kindly respond to the email with necessary information to enable our team to investigate further.

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Kind Regards,
Senabelo Naledi Ndlovu

JK
Jennifer K's update14 Sept 2018, 21:11
Reviewer Update
Good Day Naledi Ndlovu Since i sent this comment on the 19th July 2018 I still have not heard anything from you other than the letter above, I have checked my email for the so called email you have sent and still have not seen it. I to date have still not purchased the Tortilla chips and am hesitant to buy the Pick 'n Pay brand of chips... Please could something be done about this matter as this seems as though the company has not got and decent customer service or doesn't care about customer satisfaction. You Say you "value me as a customer" and yet you do not follow through with what you state in your own message... Currently not very impressed with your customer service and am prepared to repost this message until you fulfill your message posted to customers as a generic message. Hope this is sorted out soon
JK
Jennifer K's update14 Sept 2018, 21:11
Reviewer Update
Good Day Naledi Ndlovu Since i sent this comment on the 19th July 2018 I still have not heard anything from you other than the letter above, I have checked my email for the so called email you have sent and still have not seen it. I to date have still not purchased the Tortilla chips and am hesitant to buy the Pick 'n Pay brand of chips... Please could something be done about this matter as this seems as though the company has not got and decent customer service or doesn't care about customer satisfaction. You Say you "value me as a customer" and yet you do not follow through with what you state in your own message... Currently not very impressed with your customer service and am prepared to repost this message until you fulfill your message posted to customers as a generic message. Hope this is sorted out soon
JK
Jennifer K's update29 Nov 2018, 19:01
Reviewer Update
Good day Naledi Ndlovu I still have not received any further response regarding this matter and i am getting annoyed as it seems as though Pick N Pay does not care about customer service and making their customers happy Not impressed and will continue until this matter is sorted out with at least an email apology because at the moment I am unhappy with the lack of response i have received Hope to hear from you soon