LW
Leandra W
1 reviews | Active since Dec 2025
25 Feb 2026, 16:18
The smart shopper points *****
Hi Pick N Pay it is me again. I have a smart shopper card and whilst it saves me some money, I like to collect my points and use them as I please. I was hoping to buy something nice only to find that R300 of my points have been spent - where and how. In the past if I use my points I must sign a slip - this time however no slip, no signing just gone. I placed a call to the call centre 3x and nothing has been done, I simply get told that it has been escalated and there is a back log. How long does it take to catch a *****. Come on guys, jack it up already!!!
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Pick n Pay's replyOfficial
26 Feb 2026, 10:00Hi Leandra,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you.
We have checked your smart shopper card and have found the transaction done at BP O REILLY MERRY on 08.02.2026.
Kindly advise if this was not you to enable us to do a follow up for you. Please take note that your smart shopper card would have to be swiped at the BP garage for the points to be used.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you.
We have checked your smart shopper card and have found the transaction done at BP O REILLY MERRY on 08.02.2026.
Kindly advise if this was not you to enable us to do a follow up for you. Please take note that your smart shopper card would have to be swiped at the BP garage for the points to be used.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,
Pick n Pay's reply26 Feb 2026, 10:00
Official
Hi Leandra,
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you.
We have checked your smart shopper card and have found the transaction done at BP O REILLY MERRY on 08.02.2026.
Kindly advise if this was not you to enable us to do a follow up for you. Please take note that your smart shopper card would have to be swiped at the BP garage for the points to be used.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Thank you for reaching out to the Pick n Pay Customer Care Team.
Please accept our apologies for any inconveniences caused to you.
We have checked your smart shopper card and have found the transaction done at BP O REILLY MERRY on 08.02.2026.
Kindly advise if this was not you to enable us to do a follow up for you. Please take note that your smart shopper card would have to be swiped at the BP garage for the points to be used.
Please refer to this reference number : *** should you need to follow up on the complaint.
By proceeding with this request for us to assist with resolving your query, you acknowledge that we will need to share your contact details with the relevant store/Department. They will be in touch with you as soon as possible to further assist. Please refer to our privacy statement for information on how we process personal information.>>https://www.pnp.co.za/privacy-portal
Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.
Chat to us on WhatsApp : +***7Call us on : ***Email us on: ***
Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00
Thank you for allowing us the opportunity have this resolved.
Kind Regards,The Pick n Pay Team
Best regards,