1 reviews | Active since Feb 2017

06 Feb 2017, 08:42

The Secondary School Dictionary

<p>On Saturday afternoon I entered PnP, Sanbel building in Bellville. I purchased a school dictionery for my son. The shelf prices for dictionaries were R159.99 and R179.99. I chose the more expensive one.</p> <p>When I got to the till, it scanned at 229.99. I took this to the manager to correct it. He took me to the isle to check pricing and took me to the cashier at the front of the store.</p> <p>He then proceeded to resolve the issue arround why it was incorrectly labeled on the shelf and kept me waiting, instead of correcting the price on my till slip.</p> <p>He then felt the need to explain why the the scanned price is correct and that it must have been packed incorrectly.</p> <p>There was no price tag for R229.99 and I told him that I needed the dictionary and that I should have it at the price advertised.</p> <p>He looked at me and absolutely refused to give it to me at the price that it had been marked at.</p> <p>His attitude was appalling. PnP Bellville, you will never see me again.</p> <p>I rarely confront people and when I do, I don't like arguements but the service in the Northern Suburbs stinks in general and it is because of representitives like the manager at PnP - Bellville!</p> <p> </p>

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Replies (1)
Pick n Pay
Pick n Pay's reply06 Feb 2017, 12:57
Official

Good day Morven Fairley ,

Thank you for taking the time to address your concerns with us.

Kindly accept our apologies for the bad service received at the Sanbel store.

We view this incident in a very serious light and do not condone this sort of behavior at our stores.

We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels.

Kind regards,

Vanitha Venketas