CJ
Craig J

1 reviews | Active since Jul 2011

06 Mar 2024, 08:15

***** the poor even more

It's reassuring to believe that during times of financial strain, major retailers will offer us great deals. Take, for instance, the 5kg Carrots for just R12 – what a *****! Carrots are versatile, and this seemed like a bargain.

Then you get home and open up what you have brought. Guess what 5kgs for rotten carrots, I think, I was just ****med to buy 5kg of rotten carrots so Pick n Pay does not have to lose out on profits, and they are hoping that I am not going to go back and demand a refund because it will cost me more than R12 to do so.

Well, thank you, Hello Peter! - (less than 5 cents)

It's frustrating when businesses prioritize profit over quality, especially when prices are already high. This experience leaves a bitter taste and raises questions about the integrity of the marketing tactics employed by Pick n Pay.

0
Replies (1)
Pick n Pay
Pick n Pay's reply06 Mar 2024, 12:36
Official
Hi Connie, Thank you for your reaching out to the Customer Care Team. We apologize sincerely for the inconveniences caused to you by Pick n Pay and for the poor product quality received. We acknowledge receipt of your complaint regarding the problem you have experienced with the Pick n Pay Carrots 5kg. However, in order for us to follow up on your complaint appropriately with the relevant PnP personnel or Supplier we require the following additional information together with pictures of the product and a copy of your till slip. Please refer to this reference number: *** when forwarding the below information to the email address provided below. Full name and surname:
Postal or residential address:
Smart shopper card number:
Email address:
Contact number:
Name of the product:
Bar-code of the product:
Best before date:
Sell by date:
Use by date:
Production/manufacture date:
Batch number:
Quantity purchased :
Mass/size:
Cost :
Date of purchase:
Which store was the product purchased from:
Do you still have the till slip (Yes/No): 
Will you be returning the product back to the store (Yes/No):


Please try to fill in as much of the requested details as possible. 

We value you as a Pick n Pay customer and are committed to improve continually on our service levels.

Should you have any further questions or concerns please do not hesitate to reply to this email alternatively contact us on the channels below.

Chat to us on WhatsApp: +***7
Call us on       : ***
Email us on    : ***

Operating Times: Monday- Sunday: 08:00-17:00 | Sun & public holidays: 09:00-17:00

Thank you for allowing us the opportunity have this resolved.

Kind Regards,Vanitha Venketas

Best regards,