1 reviews | Active since Jun 2013
The Pick'nPay Smart Shopper Card Points
Dear PicknPay I started to support your franchise in my neighbourhood since the opening of your shop, then came the smart shopper card. I personally convinced a lot of people than rather use the local pnp than to chase bargains somewhere else. The reason? the points system. so it happens that in December, I noticed that we still had the value of R1300 in shopper points, which we as pensioners would redeem the points to buy the absolute essentials for the new year, and to our horror, without being notified, or being informed by our local store, either via notification on the till slip and/or note at the entrance, or by customer service ie: WhatsApp or sms, we learned that that amount was deflated to a mere R300. Now THAT is LOW. Shame on you PnP!! that is called *****ing!!!! Well, I am mailing a copy of this writing to Hello Peter and be assure that after we tried to redeem the reduced value, If PnP cannot honour their undertaking of phasing out points in a honest way,I will PERSONALLY make sure the world knows, and now all the people supporting you will happily go bargain hunting somewhere else!. We will NOT support you anymore an so will others. Do NOT underestimate the power of the electronic media!!!
Hi Gillian,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please call ***to be assisted by a consultant or email your smart shopper card number to *** to enable us to address your concerns with our Smart Shopper team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas
Hi Gillian,
Thank you for taking the time to address your concerns with us.
Kindly accept our apologies for any inconveniences caused to you.
Smart Shopper points are valid for 12 months from the time they’re earned. Only points older than 12 months will expire and not all of your points, and points older than 12 months will continue to expire on a rolling month basis. The best way not to lose your PnP rewards is to make sure you spend them from time to time. We always use your oldest points first so use your points to save even more on every day shopping or treat yourself to something special. You can switch points on the app or via the kiosk.
We are sorry you didn't receive the communication that points are valid for 12 months from earning date via our emails or on till slips.
Please call ***to be assisted by a consultant or email your smart shopper card number to *** to enable us to address your concerns with our Smart Shopper team.
We value you as a Pick n Pay customer and are committed to improve continually on our service levels.
Kind Regards,
Vanitha Venketas