The most horrible service of the month

I wrote a review with regards to a poor service or shall i say bad treatment tha i recieved from a staff memeber and 2 security personels at Pick n pay Meadowpoint. This was in September and few day after picck n pay rep**** privatetly and promissed that the store will call me and indeed the store called as promissed and at the time they called me i was driving and requested that they should call me after 10 minutes . I packed my car on the side of the road and waited for a call that did not even come . After realising that they are not calling and my safty being comprimissed i them decided to call back and the number kept on ringing like as if it was a house telephone of a vacant house . This was on the 23 of September 2022 and to date i am still waiting for the call and not sure was is the meaning of ten minutes to pick n pay and i am sure that pick n pay is in a different time zone hance i am still waiting for their call until today . With the 1st message that i recived from hello Peter that alerted me that pick n pay has rep**** to my message and the response is private and confidential and this actually indicated to me that pick n pay is taking advantage of such response and they are only responding to reviews on hello Peter for the perpuse of getting a good review and for the perpuse of being seen as a company that takes it customers serious and yet they dont , i undestand they are in a business of making profit like any othe business but they must take our complains serious . What made ,matters worse is when i finally decided to send private email to the pick n pay customer service team and the following 2 individuals responded ( I am not sure if this is an outo response or what but all 2 responded in the same way ) Kimone Stephens on the11 Nov 2022, 11:34 GMT+2 and 10 Nov 2022, 20:59 GMT+2 and they both provided the same referrence number which it the same refference that that was given to me on the 23-10-2022 when pick n pay 1st responded to my review . *** . this is a clare indication that pick n pay`s custemer service team is the most useless team ever , it takes them a month to deal with a simple aquiry and takes them a month to apologise to a customer after the customer was humiliated by security personels who even when on to en extend of challanging or insulting my intelligence and further treat me bad infront of my doughter and the community that respects me . I am Shocked and now i do not blame those security personels for the way they have treated me becouse the system allows them to do so . November has been the most black customer service experince month i have experince with pick n pay .