BF
Bianca F

1 reviews | Active since Dec 2015

08 Jan 2019, 08:49

The little details matter

I've recently moved to Beacon Bay and therefore my daily bread-and-milk kinda shopping is done at your Beacon Bay branch. Previously I drove from across town to do my bi-montly shopping at your Beacon Bay branch because it was the best Pick 'n Pay. But I noticed that a gentleman manager is missing and since then things aren't going as smoothly. Nothing is really bad but the little details seem to be slipping. For example after work between 17:30 and 18:30 when I visit your store, there are no cashiers at the express tills which is inconvenient when I'm just buying bread and milk. And also stock in general just seems to not be available. In the past very seldomly I could't find a product but lately I'm struggling to find products. For example : the last 2 visits I made there was no white bread only the larger slice Sasko and on both visits there was no 200g Simba chips. I also noticed that, as with the express tills, that there is no one in the bakery section. And I wanted to purchase crispy rolls last night but was unable to so had to find an alternative. There was available but only behind the counter where the general public cannot enter. Please take care of the little details and return to being the best Pick 'n Pay in East London again. Looking forward to that day

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Replies (1)
Pick n Pay
Pick n Pay's reply28 Jan 2019, 14:26
Official
Good day  Bianca, 

Thank you for choosing Pick n Pay.  Please accept our apologies for the delay in response and any inconveniences caused to you. 

Sorry that we could not respond to you sooner as we were experiencing technical difficulties on this site.  We would like to thank you for your valued feedback, kindly be advised that this has been sent through to management.  We appreciate your feedback and value you as a loyal Pick n Pay customer and are committed to improve continually on our service levels. 
Kind Regards, Pick n Pay Team