The degusting service or lack there of

So since my first complaint of the store last year, I got a response from Pick n Pay and was told that the problem would be sorted out. I went back there today and my gosh how nothing has changed waited 15mins before i could get something to eat from the hot food section with a very unfriendly woman that works there. Then the long queue to pay for the food with two cashiers in a store that has 11 till points. I'm sorry but how complaints does it take before something is done about this matter? I have seen the complaints and I can clearly see that your store has a major problem but it does not look like your manager is doing anything about this matter. Do you even care about your consumers?