The customer's always wrong even when they're right!

Went to Cavendish Square branch and tried to pay using my go banking card and draw money and my card was declined. This happens often and the manager usually just brings a portable card reader (because the system is so decrepit). Stacey was too lazy to do so and insisted it was my card. So I went to Nedbank and confirmed the card was 100% functional so I wasted 20 minutes waiting in a queue there for nothing. I went back to PNP and performed the same transaction and it was declined so we swiped instead of inserting the card in the machine and it was accepted. The only satisfaction was the same manager having to go and get the cash after having been so unhelpful.