The ***** called pick n pay

I have learned a terrible lesson. I ordered food and my order was accepted at 13:10. Just before half 2 I called to make an equiry and I was told my order was packed, they are just waiting for a driver. Few minutes after I received a message saying my order could not be delivered I must contact customer care to make arrangement. I did that an I was told my money will be transferred into a pick n pay wallet. I must visit the store. What store I don't have pick n pay nearby. I spoke to an agent and team leader and they are both singing the same story. Pick n pay is actually giving ****ty service and except us to go and buy again from their store. They are telling me they cannot refund my money back into my account. What kind of business are they running. I spend money the first time to call and trace my order and again I have to use money to call again and have someone tell me I need to find my way to a pick n pay store. Who is going to pay for that expense. I just want my hard earned money back into my account I want nothing to do with pick n pay. Can someone please assist in taking the matter further to consumer right protection even. I don't need an apology already I have been inconvenienced by pick n pay.