1 reviews | Active since Mar 2012
The blacker the berry - the poorer the service!
<p>I am disappointed in the service i recieved on Friday the 19/08/16 which <br />has been carried over, to my surprise to today as well the 23/08/16.<br />I was standing in the queue on Friday behind a guy who was waiting to be served<br />just after the women at the till - which is why i assumed this was a queue<br />as there was another queue being started next to that one.<br />He got served - however when it was my turn i was told to stand behind<br />the queue to my right as that was supposedly the "correct" queue - however <br />they could not say why the other guy was helped not standing in the <br />"Correct"queue.</p> <p>Now on my turn, and already very frustrated i was asking looking for a <br />Pick n Pay voucher which they told me, straight off the bat they out of stock of, <br />In the whole store? I asked to see with other tills or with Manager as<br />i was in a hurry and needed it but they were unhelpful.<br />So frustrated and bit cheesed off i walked off without it. <br />Today the same cashier that i dealt with on Friday, obviously remembering me, <br />give myself and my sister who was with me extreme foul attitude when dealing <br />with my transaction.<br />Totally uninterested in paying attention to my purhcase and making conversation <br />with her colleague next to her and not having the decency to hand over my goods <br />but leave everything on counter for us to pick up.</p> <p>Now i am tired of us people of colour that is supposed to be so content, <br />tolerable of poor, horrible service like that only to see someone "White"-<br />dare i say it, treated 100 times better.<br />Last i checked i too am spending the same, hard earned money as the next person and <br />i would expect some kind of respect- coming from one of the "best"supposed<br />retailers in our country.<br />I expect that **** service from a Shoprite.</p> <p>Wanting to lodge a complaint i am given a supposed "Service Feedback"sheet - which is just<br />a "purchase return form"- i probably cannot read either and see that this was just given to <br />shut me up - what a load of Bull!!!!</p> <p>Unacceptable and disgusting - what does the service you get depend on your shade???</p>
Good day Marsha
Thank you for taking the time to write to us.
Please accept our sincerest apologies for the unfortunate shopping experience. We do not condone staff behaving in this manner.
We are busy addressing this incident with our management team and will be in touch with feedback.
Kind Regards
Anwar Mooideen
Good day Marsha
Thank you for taking the time to write to us.
Please accept our sincerest apologies for the unfortunate shopping experience. We do not condone staff behaving in this manner.
We are busy addressing this incident with our management team and will be in touch with feedback.
Kind Regards
Anwar Mooideen
