THE BEST SERVICES

I would like to express my sincere appreciation for the excellent service I received at Pick n Pay Epsom Shopping Centre.

On 23 June 2025, I visited the store to purchase plates that were on special. Due to the high number of customers, one lady ended up taking most of the stock, and I was only able to buy 10 plates instead of the 90 I needed.

The next day, 24 June 2025, I called the Pick n Pay customer centre to check if there was more stock available. I was assisted by a staff member named Thelma, who kindly checked for me and confirmed that there was stock available. I asked her if it was possible to reserve 90 plates, and she said yes without hesitation. I explained that I finish work at 4 PM and would arrive at the store around 4:30 PM, and she assured me that it would be fine.

When I arrived at the store, I went straight to the customer service desk and spoke to a gentleman named Phuthi (I believe he is one of the managers). I introduced myself and explained the reason for my visit. He confirmed that he was informed about my reservation and instructed me to proceed to the tills while he brought the plates over. The process was smooth, respectful, and very professional.

Thank you so much for the excellent service! It is rare to find stores willing to reserve items for customers—especially those on special. I am truly impressed by how both in-store and telephone staff communicated with me. Your service was not only helpful but also thoughtful and customer focused.

Keep up the fantastic work. You aim to impress, and you certainly did. May God bless you all.

Warm regards, Phathutshedzo Makhavhu